For years I drove past a Chinese accountancy practice on my way to and from my home. There came a day that I drove into their ample car park, went up to the porch of the cottage and rang the doorbell.

I was greeted and welcomed by a Chinese gentleman – Mr Kuan Yap himself as it turned out. I introduced myself and gave Mr Yap a brief summation of my business and of my frustrations.

He looked me in the eye, smiled and said, “No Problem!”

That day, that moment, those words changed my business and my life. The IRD became pleasant and my bankers, clients and manufacturers harmonised.

A few years later, in the Queen’s Birthday and Coronation Diamond Jubilee Honours List, Mr Yap was awarded the Queen’s Services Medal (QSM) for services to the community!

I wish I could have been privileged, as a customer, to pin that medal on his chest.

Roger Prentice

 

多年來，在開車往返我住家的路途中，每每經過一間華人的會計師事務所。 有一天，我開車進入他們寛敞的停車場，上去了那間小平房的門廊，按響了門鈴。

結果出來招待及歡迎我的是一位道地的華人- 這間特許會計師事務所的創始人葉曜榛先生。 我自我介紹並敘述給葉先生關於我的業務簡要總結和我所面對一些不如意的事情。

他看著我的眼睛，微笑著說：“沒問題！”

從那一天，那一刻開始，那些話改變了我的事業和人生。紐西蘭國稅局變得很愉快，我的銀行家，客戶和供應商都協調得天衣無縫。

幾年後，在英女皇誕辰暨登基鑽石禧紀念日的榮譽榜上，葉曜榛先生獲得了紐西蘭政府頒發一項英女皇社會服務勳章(QSM)以奬勵他對社會服務的貢獻！

作為一名顧客，我真希望自己能夠榮幸地將這枚獎章釘在他的胸襯前。

羅傑 普倫蒂斯