For years I drove past a Chinese accountancy practice on my way to and from my home. There came a day that I drove into their ample car park, went up to the porch of the cottage and rang the doorbell.
I was greeted and welcomed by a Chinese gentleman – Mr Kuan Yap himself as it turned out. I introduced myself and gave Mr Yap a brief summation of my business and of my frustrations.
He looked me in the eye, smiled and said, “No Problem!”
That day, that moment, those words changed my business and my life. The IRD became pleasant and my bankers, clients and manufacturers harmonised.
A few years later, in the Queen’s Birthday and Coronation Diamond Jubilee Honours List, Mr Yap was awarded the Queen’s Services Medal (QSM) for services to the community!
I wish I could have been privileged, as a customer, to pin that medal on his chest.
結果出來招待及歡迎我的是一位道地的華人- 這間特許會計師事務所的創始人葉曜榛先生。 我自我介紹並敘述給葉先生關於我的業務簡要總結和我所面對一些不如意的事情。